Customer Care

Contact Support Staff at:
mvrhelp@metafile.com or call - 800-222-4096 (USA) or 507-286-9232 (International)

Hours of operation:
Monday thru Friday, 8 am to 5 pm, Central Time

Metafile Holidays:
New Year’s Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas Day, and Day after Christmas (Boxing Day)

Customers may leave voice mail messages evenings, weekends and holidays that will be responded to on the next business day. Problem resolution time may vary depending on the nature of the problem. Problem reports will be responded to within one business day.

Corrective services include diagnosis and correction of discovered problem(s) by user or concluded by user error reports, which may also include modifications and updates in order to correct or fix problems. Service(s) for problems determined to be outside that of software usage or malfunction(s) caused by customer administration are not included and will be provided at the then current rate.

Perfective services include: Scheduled service that includes software-only upgrade(s)/update(s) to the latest version in order to keep the software usable over long period; new features to improve reliability, performance and functionality. Metafile may require customers to upgrade Software for maintainability.

Electronic workflow and ERP Integration upgrade(s) /update(s) /enhancement(s), as well as installation, implementation and configuring services are not included and will be provided at the then current rate.